With over 30 years’ experience working with intelligence, cybersecurity, and technology, the Precise Investigation team has the expertise, tools, and systems knowledge needed to retrieve your data. A common myth is that hardware failures due to water exposure, hard drive failures, short circuiting, or overheating guarantee that your files are gone forever, but working with our team can help you prove otherwise.
How? Because we know the ins and outs of the most up-to-date technology, we are able to identify when a phone has irreparable damage and when your files can be recovered. Although we may not be able to save the unit itself (that would be for a phone repair team), we can help you retrieve and reallocate files for safe keeping on another device.
Want to learn more about the process behind mobile recovery? Check out this basic overview of our in-house process to see if we are the right specialists for you.
Because the Precise Investigation team has worked in cybersecurity and technology for over three decades, our team has been able to expand our services across Australia. Working with private clients, government entities, and corporations alike, there are few devices on the market we have not seen or been locked out of.
Wondering what the process entails?
Given the level of technical skill and experience needed to safely — and effectively — find your information, we always recommend getting a professional opinion before attempting any solutions. Further damage to a compromised unit could make it more challenging — and more expensive — or impossible to retrieve lost work so we do not recommend taking the risk at home.
With offices and expert teams dotted around the country, you can book an appointment with one of our consultants or speak to an expert about delivering your device. Need a recovery appointment as soon as possible? You can speak with our team about booking an on-site visit for both home and office or discuss the possibility of an emergency service.
Most of our clients — both corporate and private — are interested in retrieving media from both Apple and Android devices. Fortunately, the make and model of the unit does not have a direct effect on whether or not our specialised team will be able to retrieve your files — but the reason for the failure does.
Most often, the reasons contributing to information loss include:
Physical damage is the most commonly seen — including water exposure, dropping a unit from a high service, severe screen issues, pets (you bet!), stepping, sitting, or crushing a device, and heat or fire erosion.
Although it seems counterintuitive, these external elements can cause the inside of a device to fail — such as overheating a unit leading to hard drive failure or water short-circuiting a motherboard.
Software corruption is a systems issue — such as a reformatted drive, a partition issue, or factory resetting a device. Specialised software is often needed to comb through a system to help recover data lost in this event.
Lastly, information loss can be at the hands of the user — even if unintentional. Media delivered from third-party apps — such as WhatsApp — or from system applications like Mail or Files are the most common. Where the files were originally stored will have a direct effect on whether or not it can be retrieved. Data from third-party apps is often very limited whereas files saved on a Cloud or system storage space (like Files) may be able to be retrieved.
Media stored on Cloud software is always your best bet. Because your information is stored in a ‘network’ — as opposed to connected to anyone physical piece, SIM Card, chip, or hard drive – physical damage to a device will not affect files stored on the cloud.
Regardless of the reason for data loss, our team will work to assess your phone and identify what has contributed to the event. Wanting to keep our clients informed every step of the way, a detailed report will be produced after a thorough examination that gives you insight into the failure, the potential for saving your files, and any actions we suggest.
Need your job done ASAP? Whether you are interested in discussing the costs associated with retrieval or need to get back to work as soon as possible, you can speak with our in-house specialists about your recovery options today.