Scammers pretending to be from Telstra Technical Support:
Scammers are constantly finding new ways to deceive people and it comes as no surprise that they’re now impersonating Australia’s largest and most established telecommunications provider, Telstra.
SCAMwatch, one of the country’s leading watchdog organisations, and Telstra, are warning consumers about a new ploy that’s seen a significant surge in recent months: scammers are calling people at home, and pretending to be representatives of the communications giant, informing customers that their internet connections risk being disconnected immediately.
The scammers claim that malicious hackers, hoping to spread infectious software and/or steal personal information from consumers, have recently attacked Telstra’s network. They then follow up by saying that it’s not a big issue because it can be fixed on the spot by a “Telstra” technician, who’ll access your computer remotely to solve the problem and only a small administration fee is required.
The scammers employ a range of interesting, and very clever, tools to ensure that their story is believable – if you were to question or resist the service, scammers (acting as Telstra) have reportedly threatened to sue consumers for putting Telstra at risk, and when asked for proof that they are, in fact, Telstra representatives, they offer up a phone number for you to call, which actually redirects back to the scammer.
You can read a more detailed account of the situation over on SCAMwatch’s website, or by clicking here.
If you feel that you may have been involved in a scam and are still suffering as a result, Precise Investigation can help you get to the bottom of it.
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Image credit: Thank you, SCAMWATCH